Delivery & Returns
How do we get our jewels to you? Ok, here you will find all the necessary info you'll need about how we post our parcels.
UK STANDARD DELIVERY
Shipping is charged on a flat rate basis, so whatever you order at whatever weight you purchase we will not charge you no more.
UK Standard Delivery is £2.65 and your order will be delivered via Royal Mail First Class Recorded delivery, which is insured and trackable. Deliveries will be made within 3 working days after you place your order.
UK NEXT DAY DELIVERY
UK Next Day Delivery is £5.95 and your order will be delivered via Royal Mail Special Delivery 1pm service. If you order by 2pm, Monday to Thursday, you will receive your goods before 1pm the next day. If you order before 1pm on Friday, you will usually receive your parcel on Saturday although we cannot guarantee delivery but will do our up most to get this to you on time. If you order on Saturday or Sunday, you will receive your goods on the following Tuesday.
Your order will be delivered before 1pm and a signature will be required upon receipt of your goods. If you are not around to take delivery of your parcel on that day, a delivery card will be left and your parcel will be taken to your local sorting office for collection. (we recommend you leave a note to leave with neighbor if possible)
EU DELIVERY INFORMATION
We ship to all Countries in the EU Please check for your country on the drop down menu at checkout to select your service.
Standard delivery is £2.95 and your order will be delivered via Airmail. Please note this is a non-trackable service. Trackable delivery is £7.95 and your order will be delivered via International Signed For™ delivery and will require a signature upon delivery.
Deliveries will be made within 3 working days after you place your order.
WORLDWIDE DELIVERY INFORMATION
We ship to nearly all countries worldwide. Please check for your country on the drop down menu at checkout.
Standard delivery is £3.45 and your order will be delivered via Airmail. This is a non-trackable service. Trackable delivery is £8.35 and your order will be delivered via International Signed For™ delivery and will require a signature upon delivery.
*Please note: Any customs or import duties are charged once the parcel reaches its destination country. The recipient of the parcel must pay these charges. We have no control over these charges and cannot predict what they may be we will mark all our overseas parcels as a ‘gift’ to hopefully avoid these charges for you, but cannot be held responsible if your country decides to charge import duties. Customs policies vary widely from country to country; you may want to contact your local customs office for further information before purchasing your item.
We really hope your super happy with your item but if for whatever reasons your not happy or your item or it isn’t as you imagined our returns policy is super straight forward! In addition to the Distance Selling Regulations, you have 14 days to decide if you want to return your items to us.
In the interests of safety & hygiene we cannot offer exchanges or refunds on any pierced earrings unless they are faulty goods. All returns must be unworn and in their original packaging (this also includes Azora Rocks gift boxes) otherwise we may not be able to process your refund.
It's super important to us that you include your full name and order number in your return package otherwise we might have difficulty in processing your return. We also recommend you obtain a proof of posting receipt when returning your goods to us so that they do arrive back to us and don’t go missing in the post.
Please contact us to receive your Retuns Number & Return to Address.
Refunds will automatically be issued to the card used or PayPal within 5 days after we receive your return. Please note, returns can take up to 10 days to get back to us depending on the postal service you use and country you are returning the item from so please bear with us – we will be in touch.